CONTACT

Our support team reliably and competently helps you with any enquiries related to Lumera Cointra. Whether you are just gathering information, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We provide targeted support on all matters related to your account and the use of Lumera Cointra. Our team is available Monday to Friday during UK business hours (GMT/BST) and prioritises requests. Typical areas where we assist:

Creation and verification of your account, as well as account management (includes profile and risk settings)
Technical help for the platform, the app or in case of errors
Questions about deposits and withdrawals, processing times and accepted payment methods
Information about features, strategies, AI logic and available instruments
Feedback, ideas and improvement suggestions for development
Support for other issues, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. You will generally receive a response on working days within 24 hours, often sooner. For urgent technical matters a live chat may be available (weekdays 9–18).